FAQ

Find answers to common questions about Little Guest Baby Gear Rentals, including booking, delivery, safety, cleaning, rental policies, and more for a stress-free family vacation.

(1). How do you clean and sanitize your equipment?

Every item is professionally cleaned, sanitized and carefully inspected between every reservation using child-safe cleaning products. Soft goods are laundered after each rental, and all equipment undergoes a detailed quality inspection before being prepared for its next family

(2). What is your cancellation policy?

Reservations cancelled:

● 14 days or more before the reservation start date receive a full refund.

● 7–13 days before the reservation start date receive a 50% refund.

● Less than 7 days before the reservation start date are non-refundable.

Once a reservation has commenced, refunds cannot be issued for unused rental days or early returns.

(3). How are rental days calculated?

Rental pricing is based on calendar days, not overnight stays. Your reservation begins on your scheduled delivery date and ends on your scheduled collection date, regardless of your accommodation's check-in or check-out times.

(4). How does delivery and collection work?

We'll confirm your delivery and collection details once your reservation has been received.

Hotels: Where available, we'll deliver your equipment to the hotel's bell desk before your arrival. If this isn't possible, we'll arrange to meet you in the lobby during your confirmed delivery window.

Vacation Rentals & Airbnbs: If your host is happy to accept delivery before your arrival, we'll gladly coordinate directly with them. Otherwise, we'll meet you during your confirmed delivery window.

Collection follows the same process and will be confirmed in advance.

(5). Where do you deliver?

We currently serve:

● Downtown Toronto

● Kitchener

● Waterloo

We're expanding throughout Southern Ontario and look forward to serving additional communities soon. 

(6). Can I place a last-minute order?

Absolutely. Visit our Rush Orders page to submit your request. While availability cannot be guaranteed, we'll always do our best to accommodate last-minute reservations.

(7). Do you deliver to hotels, Airbnbs and private homes?

Yes. We deliver to hotels, vacation rentals, Airbnbs, condominiums and private residences throughout our service area.

(8). Is the equipment assembled?

Where appropriate, yes. Larger items such as full-size cribs are assembled as part of our delivery service. Portable items are delivered ready for use or require only minimal setup. We'll always ensure you know exactly what to expect.

(9). Can I extend my reservation?

If inventory is available, we'd be happy to extend your rental. Simply contact us as early as possible and we'll do our best to accommodate your request.